e-Service Helps Small and Medium Enterprises Become Competitive
COMDEX Las Vegas, NV, November 18, 2002 -
Samsung SDS today announced the availability of its e-Service solution for the North American market, offered through its data center in New Jersey. e-Service is a total IT management service for small and medium enterprises (SME) that seek performance advantages and cost efficiency through the strategic outsourcing of their IT infrastructure. It offers qualified professional services teams that help provide customized IT solutions to address every business need including Internet implementation, consulting services, IT infrastructure implementation and remote support services.
"More and more SMEs are outsourcing as a way to maintain world class IT infrastructures on a limited budget, while allowing them to focus on their core business," said Dr. Hyun Soo Choi, president of Samsung SDS America. "By using Samsung SDS' e-Service, customers will be able to reduce costs, while retaining access to critical IT skills and building a secure, scalable and flexible infrastructure."
Samsung SDS brings more than 10 years of experience in managing outsourced IT services for 45 companies across the world. The company has four fully equipped data centers across the globe and plans to grow that number to 14 by the year 2010.
Key components of e-Service include:
- Consulting Services: Skilled IT professionals for management and IT restructuring and support.
- Application Services: Flexible applications and services to address ERP application development and maintenance needs.
- Data Center Services: State-of-the-art data centers with powerful multi-level security measures, full power redundancy and 24/7 monitoring.
- Web Hosting Services: Flexible and secure web hosting services delivering superior performance with up to "five nines" availability.
- Bandwidth Services: High performance and unlimited scalability for worldwide operations with 300 megabits of capacity and 250 network nodes in 105 countries across the globe.
- Managed Services: Standard processes with real-time monitoring, alerts and reporting services. Backup, storage, and off-site storage services are also included.
- Disaster Recovery Services: Enables customers to minimize disruption to business functions in emergency situations through a controlled recovery process.
- Content Delivery Network Services: Improves performance of customer web sites by storing web content closer to the end user. Also ensures a fast, guaranteed and locally relevant customer experience while minimizing load and latency to origin servers.
About Samsung SDS
Samsung SDS Korea led by CEO Hong Ki Kim, delivers packaged software, professional services, global marketing and solutions. The company is the leading systems integration and IT systems management company in Korea, employing 6,700 people worldwide, and generating US$ 1.02 billion in its revenues. Samsung SDS is ranked the fourth largest global IT service provider in the Asia-Pacific market by Gartner Dataquest research and the 38th largest Software/IT Services Company in the world, by Software Magazine, in its 2001 survey of software companies. Global alliances include HP, Microsoft, Oracle, SAP and Sybase.
Samsung SDS America provides packaged solutions, high value software development, systems integration, and consulting services to help companies meet a broad range of IT challenges. A U.S. corporation wholly owned by Samsung SDS of Korea, the company offers ERP, CAD visualization, Business Intelligence and Enterprise Portal software. For more information, please visit www.sds.samsung.com
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