Provides business process outsourcing and re-structuring work processes through professionalized IT Services. Samsung SDSA BPO Services is intended to deliver quality business functions to create more focus on the core areas of business. Combined with pre-consultation, process innovation, and customized supporting IT solutions, SDSA BPO delivers customers with more competitive edge in their market.

Services

• ITOPIS - Desktop Service and Managed Print Service

  Desktop IT Device Asset Management Solution and Service is designed to control the life-cycle of IT devices such as Laptop, Digital Phone, Monitor and Printer within an organization of any size.

  • a. Desktop Service (DTS)
  • Business process development and consulting
  • SAP development and consulting
  • b. Managed Print Service (MPS)
  • Provides business printing solutions for efficient, lower costing office printing workflows.
  • Prevent / reduce unexpected downtime by providing quick professional response services and/or replacing of units.
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• L&D and e-Learning Service

  Industry leading Learning and Development (L&D) consulting delivers optimal HR structure that satisfies employee’s career development needs and customizes to fit most industry sectors.

  • a. L&D Service
  • Designing career development paths for job functions that are essential to business operations
  • Job and Competency based L&D System Design consulting
  • Specific Organizational context and informal learning emphasized for learning content development
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  • b. e-Learning Service
  • Provides up-to-date online learning experience to users
  • Deliver various curriculums ranging from general principle to advanced career development topics, helping the user develop their career path at their own pace

• Digital Accounting Service

  Automated vendor invoice processing is achieved by utilization of state of the art character recognition solution and well thought through processes. Vendor invoices are processed from the receipt of the invoice to payment without error-prone manual data entry.

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  • Consolidated invoice receipt channel for email, mail, web or EDI
  • Automatic invoice information capture and ease of attachment handling
  • Content archiving and relay to payment process
  • Dispute handling and a dashboard for controlling and monitoring flow of money

• Mobile Mailing Service

  • Mobile productivity solution is easily integrated with any enterprise email solutions such as MS Exchange, IBM Domino and POP3.
  • Users will increase their productivity and performance by accessing their e-mails, approval process, and employee catalog anytime and anywhere.
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• Engineering Repair Service (ERC Service)

  • Provides Samsung In-Warranty and Out-Warranty Repair Service for all Samsung mobile computing device (Notebook, Netbook, UMPC)
  • Provides quick and honest repair service that will save customers' valuable time and money.
  • Covering clients in North East US

• Enterprise Procurement Service

  Procurement service outsourcing for IT devices and solutions including HW, SW licensing, Display equipments, and Security solutions (HW and SW) that need to meet special requirements.

  • Consolidated procurement service
  • IT product procurement consulting service
  • Integrated Office Facilitation service